Privacy policy

Last updated: 12 July 2026

Who we are

Haydy ("we", "us") is a bespoke jewellery and repair business based in Findon Valley, Worthing, West Sussex. We are the data controller for the personal information described in this policy, which means we decide how and why it is used. You can contact us about anything in this policy at hello@haydy.co.uk.

The information we collect, and why

When you get in touch

If you email or message us about a commission, a repair or anything else, we receive whatever you choose to share — typically your name, contact details, and details of your enquiry (including any photographs of your jewellery). We use this to reply to you and to carry out the work you ask for. Our lawful basis is our legitimate interest in responding to enquiries and, once you commission work, performance of a contract with you.

Enquiries sent through the form on our contact page are delivered to us by Web3Forms, which passes them straight to our email inbox on our behalf. We do not store enquiries on this website. Web3Forms' handling of your information is described in the Web3Forms privacy policy. You can always email us directly instead.

When you commission or buy something

For bespoke commissions, repairs and shop orders we keep the details needed to do the work and deliver it: your name, contact details, delivery address, what was ordered or repaired, and payment records. Our lawful basis is performance of a contract, and a legal obligation for the records we must keep for tax and accounting purposes.

Online shop purchases are processed by Shopify on our behalf, and card payments are handled entirely by Shopify's payment providers. We never see or store your card details. Shopify's handling of your information is described in the Shopify privacy policy.

When you browse this site

This website is a static site that does not use analytics and does not set cookies — see our cookie policy. Our hosting provider (Amazon Web Services) processes your IP address transiently, as every host must, in order to deliver pages to your browser.

Who we share information with

We never sell your information. We share it only with:

• Shopify — runs our online shop and checkout.
• Amazon Web Services — hosts this website (UK/EU regions).
• Web3Forms — delivers contact form enquiries to our inbox.
• Delivery companies — your name and address, to deliver your order.
• Our accountant and HMRC — transaction records, where required by law.

International transfers

Where a provider (such as Shopify) stores information outside the UK, the transfer is protected by UK adequacy regulations or by the safeguards required under UK GDPR, such as the International Data Transfer Agreement or Addendum.

How long we keep information

• Enquiries that don't lead to work: up to 2 years, then deleted.
• Order, commission and repair records: 6 years after the end of the tax year they relate to, as required for tax purposes.

Your rights

Under UK data protection law you have the right to:

• access a copy of the information we hold about you;
• rectification — have inaccurate information corrected;
• erasure — have your information deleted where there is no good reason to keep it;
• restriction — limit how we use your information in certain circumstances;
• data portability — receive information you gave us in a reusable format;
• object to processing based on legitimate interests, including any direct marketing;
• withdraw consent at any time, where consent is the basis we rely on.

To exercise any of these rights, contact us at hello@haydy.co.uk. We will respond within one month. We don't use your information for automated decision-making or profiling.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113 — though we'd appreciate the chance to put things right first.

Changes to this policy

If we change how we handle personal information, we'll update this page and the date at the top.